This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from tennisfansclub.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device.

Additionally, as you browse, we collect information about the individual tennis gear or pages you view, what websites or search terms referred you to us, and how you interact with the Site. We refer to this as “Device Information.”

We collect Device Information using:

Cookies: Data files placed on your device that often include an anonymous unique identifier.

Log files: These track actions occurring on the Site and collect data like your IP address, browser type, and date/time stamps.

Web beacons, tags, and pixels: Electronic files used to record how you browse the Site.

When you make a purchase (or even just try to), we collect certain information from you, including your name, billing address, shipping address, payment info (including credit card numbers), email address, and phone number. We call this “Order Information.”

HOW WE USE YOUR INFORMATION

We use the Personal Information we collect to:

Fulfill any orders placed through the Site (processing payments, arranging shipping, and sending invoices/confirmations).

Communicate with you directly.

Screen our orders for potential risk or fraud.

Provide you with information or advertising relating to our tennis products and promotions based on your preferences.

Improve and optimize our Site (like analyzing how customers browse and assessing our marketing campaigns).

ABANDONED CART NOTIFICATIONS

We use a specific system to help you finish your order. If you've entered your info but don't complete the purchase within 24 hours, we may send a reminder text with a direct link to your cart.

How it works: We use a 2-step opt-in form. When you enter your info in the first step, you are "tagged" in our system as a lead. If a purchase tag isn't added within 20 minutes, you'll be added to our abandoned cart sequence.

SMS Frequency: We generally only send one reminder within 48 hours of the non-purchase.

Text Marketing: By subscribing to text notifications, you agree to receive recurring automated marketing messages. Consent is not a condition of purchase. You can reply STOP to unsubscribe or HELP for help. Message and data rates may apply.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us run our business.

Shopify: We use Shopify to power our online store. You can read more about how they use your info here.

Google Analytics: We use Google to help us understand how customers use the Site. You can read more about that here or opt-out here.

Finally, we may also share your info to comply with applicable laws and regulations or to protect our rights.

BEHAVIORAL ADVERTISING

We use your Personal Information to provide you with targeted ads or marketing communications we think you’ll like. You can opt-out of targeted advertising here:

Facebook

Google

Bing

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to ask that it be corrected, updated, or deleted. Please contact us using the info below to exercise these rights.

Please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 18.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please reach out to us:

TT Brand LTD Email: [email protected] Phone: (914) 531-3216 Attn: Privacy Compliance Officer